Case Study: San Francisco SPCA achieves efficient, data-driven community animal care with Salesforce Maps

Salesforce Maps GPS Helps San Francisco SPCA Care for Local Animals

The San Francisco SPCA, one of the oldest humane societies in the U.S. and a leader of the No-Kill movement, faced growing operational strain as its Community Cats and Community Cares programs expanded. Staff relied on complex mapping systems, Excel spreadsheets and paper files to track thousands of feral cats, mobile care centers and an increasing number of foster families, with real-time updates requiring developer intervention and making it difficult to visualize where services were needed.

By adopting Salesforce Maps, the SPCA integrated and visualized large amounts of historical and real-time data, automating mapping tasks so teams could deploy resources more efficiently and spend less time on paperwork. The intuitive interface drove broad adoption, encouraged mapping of new datasets (kitten populations, disease progression, foster locations), and produced compelling visuals that helped secure support from the board and city leaders.

San Francisco SPCA