Case Study: Skipper increases daily dog walks with Salesforce Maps

How Skipper increased their # of daily dog walks with Salesforce Maps Routing APIs

Skipper, a pet care service company, needed a sophisticated routing and scheduling solution to manage its growing number of daily dog walking appointments. Their key challenges were to amaze customers by honoring selected time windows, improve walker morale by keeping routes compact, and maximize efficiency by scheduling appointments near walkers' homes. They selected Salesforce Maps and its Routing APIs to address these complex operational needs.

By implementing the flexible, API-first Salesforce Maps Routing Engine, Skipper was able to prioritize business-critical constraints like time windows. The solution generated optimized routes that balanced their competing goals by applying constraint-based optimization. This resulted in the generation of over 1,000 optimized routes, a 70% reduction in visit bounces, and the successful onboarding of over 100 new customers, all while significantly improving employee retention.

Skipper

Meggie Williams

Chief Executive Officer