Case Study: CBT Nuggets delivers personalized employee training and faster onboarding with Salesforce DMP

CBT Nuggets delivers personalized training with Premier+ Success

CBT Nuggets, a provider of video-based IT training, needed a way to scale internal skills as it broadened its use of Salesforce. Cara Conner, the company's Salesforce developer, began as the sole admin with little in-house expertise and required fast onboarding, configuration help, and immediate support when a Live Agent chat bug threatened lead generation.

By adopting Premier+ Success, CBT Nuggets built tailored training plans from an online catalog and used rapid-response support for configuration and urgent incidents. The result: quicker onboarding, fewer basic support needs over time, fast escalation and resolution of critical issues, and a repeatable training path for new hires as the company expands its Salesforce footprint.

CBT Nuggets

Cara Conner

Salesforce Developer