Case Study: Stonewall Kitchen achieves higher conversions and personalized recommendations with Salesforce Commerce Cloud

Stonewall Kitchen Serves Up Shopper Recommendations With AI

Stonewall Kitchen, a specialty foods company founded in 1991 in York, Maine, has grown from a jam maker into a multi-channel business with ecommerce, ten retail stores, and over 6,000 wholesale accounts. As the brand scales, the challenge has been maintaining its high-end reputation and selective customer experience while delivering personalized shopping at scale.

To meet that challenge Stonewall Kitchen uses Salesforce Commerce Cloud and Einstein AI to power recommendations and predictive analytics. Einstein’s personalization lets the five-person ecommerce team automate merchandising and re-engage shoppers, with 78% of customers adding recommended items to their cart and 41% purchasing them, while increasing discoverability of new and slow-moving products and improving overall conversion and efficiency.

Stonewall Kitchen

Ian Marquis

eCommerce Manager