Case Study: Egyptian Workspace Partners achieves scalable growth and customer visibility with sales-i

Much more than just an office supply dealer, Egyptian Workspace Partners continues remarkable growth period with the help of sales-i

Egyptian Workspace Partners, a 140‑year‑old Belleville, Illinois business (formerly Egyptian Stationers) that has rebranded as a full turn‑key workspace solutions provider, was struggling with antiquated systems and a lack of visibility into customer buying behavior. Director Brett Baltz reported they often didn’t know who had bought, who hadn’t, or if they’d lost customers, so the team reverted to using sales-i (their sales performance tool) to restore clarity and control.

sales-i was reintroduced alongside Act-On and SugarCRM and is being integrated to give reps real‑time customer visibility, reduce manual admin, and prioritize follow‑ups. The vendor’s solution has enabled faster recovery of inactive accounts (catching lapses at ~60 days instead of ~180), increased category penetration and reclaimed low‑hanging revenue, and boosted sales productivity—helping the team “act like 20 salespeople when we have 5,” according to Brett.

Egyptian Workspace Partners

Brett Baltz

Director of Business