Case Study: Lykki achieves 11% increase in average order size and improved customer insights with sales-i

Lykki - Customer Case Study

Lykki, a Coquitlam, BC–based office supplies distributor serving thousands of customers around Vancouver, struggled to track customer spend and which product categories were growing or declining as the business expanded. To solve this, Lykki adopted sales-i’s sales intelligence software — including its dashboards and enquiry tools — to gain visibility into customer activity and product performance.

sales-i implemented easy-to-use dashboards, enquiries functionality and document storage plus hands-on training and support, enabling Lykki’s team to track customer spend, identify gaps and share notes across the business. The result was clearer sales insight and improved productivity, contributing to a reported 11% increase in average order size using sales-i and 15% year-over-year growth, while supporting broader adoption across the team.

Lykki

Kathy Ryan

Sales and Service Manager