Case Study: Kimbo Coffee UK achieves instant data access and 23% invoice growth with sales-i

Kimbo Coffee UK - Customer Case Study

Kimbo Coffee UK, the London arm of the long-established Italian espresso brand, faced a growing pain: a small commercial team was spending hours extracting sales data from a long‑winded back‑office system and needed a simple, collaborative CRM to pull figures instantly. They selected sales-i’s sales enablement/CRM solution to give the team quick, mobile access to customer and sales data and make reporting usable across the business.

sales-i was implemented across the UK team to centralize stats, provide 24/7 mobile access and fast “Year to Date” reporting, enabling reps to share live figures in meetings. The result: a 23% increase in invoice count and a 17% rise in customers with transactions over three months, significantly reduced time spent on reporting, and more capacity to focus on priorities like sustainability and business growth — with plans to roll out sales-i to more users.

Kimbo Coffee UK

Damon Wilson

Commercial Manager