Case Study: Stockton-on-Tees Borough Council reduces costs and boosts productivity with Sage CRM

Stockton-on-Tees Borough Council reduces costs with a customized version of Sage CRM

Stockton-on-Tees Borough Council’s Legal Services team, which supports a diverse range of public-sector work across a borough of 186,000 people, was hampered by an outdated basic time‑recording system that provided limited information. The team needed better visibility to demonstrate value for money, plan resources, identify workload trends and drive efficiency.

The council implemented a customized version of Sage CRM (TCM) integrated with Microsoft Outlook, deployed quickly with minimal disruption. TCM delivers detailed time and cost tracking, electronic case filing and a shared knowledgebase, plus Timebase Court Bundling to cut document administration—resulting in faster onboarding, improved performance management, reduced manual work, greater productivity and lower operating costs.

Stockton-on-Tees Borough Council

Julie Grant

Head of Legal Services