Case Study: Scientific & Chemical Supplies achieves 360-degree customer visibility and streamlined order processing with Sage CRM

Scientific & Chemical Supplies finds Sage CRM the right formula for managing business growth

Scientific & Chemical Supplies, a UK & Ireland leader in laboratory equipment and chemicals serving education, industry and international markets, grew rapidly to over 100 employees and 8,000 products. That expansion created complexity in customer management and processes, and the company needed a CRM that would integrate fully with its existing Sage Line 500 system to deliver a single view of customers across multiple offices and functions.

Working with Sage partner CPiO, Scientific & Chemical Supplies implemented a 45-user Sage CRM solution that links sales, customer service, credit control and purchasing with Sage Line 500. The integrated system provides shared customer records, end-to-end order visibility, dashboards and web/mobile access, enabling faster, more informed responses, smoother order processing and a complete 360-degree view of the business to support ongoing growth.

Scientific & Chemical Supplies

Philip Palser

Operations Director, Scientific & Chemical Supplies