Sage CRM
150 Case Studies
Case Study: ISS Damage Control achieves consistent, high-quality service and faster response with Sage CRM
A Sage CRM Case Study
Sage CRM helps ISS Damage Control to provide consistent, high quality service
ISS Damage Control, the UK’s largest disaster recovery firm, faced rapid growth and an increasingly paper-based operation that made fast, consistent emergency response difficult. The company needed a modern CRM to shorten claim lifecycles, cut costs for clients and insurers, provide transparent audit trails for its open-book policy, and give staff easy remote access to accurate management information.
Working with Concentrix, ISS implemented Sage CRM to centralize customer data, automate workflows and deliver real-time, web-accessible information. The system improved business processes and communications, enabled seamless remote access and audit compliance, and grew from about 35 to over 50 users—helping ISS meet and exceed its CRM objectives while boosting service consistency and operational efficiency.
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