Case Study: ebalta UK achieves more efficient, proactive customer service with Sage CRM

Sage CRM Helps ebalta to Manage Their Customer Service More Efficiently and Proactively

ebalta UK, a manufacturing and distribution company, faced inefficient, manual processes across departments and needed a single system to unify operations and improve customer service. The company sought software that could replace disparate systems and give managers better visibility and control over day-to-day processes.

Working with Sage partner CPiO, ebalta implemented Sage 200 with integrated Sage CRM, automating invoicing, packing and dispatch and providing a joined-up view of orders, customers and product profitability. The system lets staff share customer activity in real time, gives managers clear monthly margin and sales-target visibility to take early corrective action, and scales to support future product and sales growth.

ebalta

Darrell Cross

Managing Director