Case Study: Waveform Solutions achieves higher service levels and recurring revenue with Sage CRM

Sage CRM empowers Waveform Solutions to serve Customers even Better

Waveform Solutions, a UK-based provider of wireless warehouse and on-route sales systems, faced growing pains as manual repair tracking began to compromise service-level agreements and slow response times. Rapid growth made it difficult to trace products and provide timely updates, leading to delays, inefficiencies, and lower customer satisfaction.

Working with FDS Technology, Waveform rolled out Sage CRM across its technical, sales and marketing teams to centralize customer data and automate the RMA/repair workflow. The system enabled automated status emails, faster booking and reporting (Account Repair Plans now take minutes instead of hours), reduced inbound status calls, empowered staff with instant customer information, and helped Waveform maintain and grow customer contracts—driving higher recurring revenue and improved service levels.

Waveform Solutions

Philip Moore

Technical Director