Case Study: Somgas achieves 30% administrative cost reduction and full maintenance automation with Sage CRM

Sage CRM cuts costs and lays a foundation to last at Somgas

Somgas, a Barcelona-based energy company founded in 1988, provides gas facilities, pipelines, networks and maintenance through a team of over 200 professionals. Faced with very high volumes of small-value operations (about €3 million annually in boiler maintenance) and frequent changes in business parameters, Somgas needed an easily adaptable CRM to reduce time spent on data entry and improve customer service responsiveness.

By implementing Sage CRM (with partner MaesByte), Somgas automated workflows, gained web-accessible, reliable information and made data entry far more efficient. The solution now handles 100% of maintenance operations, cut administrative costs by 30%, and established a flexible foundation that improves planning, scalability and the company’s ability to anticipate customer needs.

Somgas

Carlos Río

Director of Resources and Controller