Case Study: RTI Hotel Supply, Inc achieves 360° operational visibility and grows without adding staff with Sage CRM

Sage 300 ERP delivers the right amenities to RTI Hotel Supply

RTI Hotel Supply, a North American hospitality distributor serving the Caribbean and Latin America, faced rapid growth and the opening of international offices that exposed limitations in its aging IT infrastructure. A long-time user of Sage 300 ERP, the company needed better visibility into customers, vendors, inventory and sales to support expansion and improve purchasing and fulfillment efficiency.

By integrating Sage CRM with Sage 300 ERP, RTI gained a 360-degree view of operations—consolidating customer and vendor records, synchronizing communications with Outlook, and surfacing sales and order details that inform strategic purchasing and reduce freight costs. The combined solution improved warehouse and inventory processes, strengthened relationships, and enabled the company to grow significantly without adding staff.

RTI Hotel Supply, Inc

Robert Perlman

President and Owner