Case Study: Gneuss Kunststofftechnik achieves streamlined customer communication and boosted sales with Sage CRM

Optimal communication in the interest of customers

Gneuss Kunststofftechnik GmbH is a family-owned German manufacturer and global leader in polymer melt filtration and measurement technology. Facing a growing international customer base and the need to speed up sales in Measurement Technology, Gneuss needed better cross-department communication and faster, more transparent order handling—even for customized, fast-turnaround deliveries.

By implementing Sage CRM (quickly integrated with their Sage Office Line), Gneuss created a single platform where on-site visits, calls and emails are documented and master data is instantly available to all teams. The result: smoother order processing, clearer, more structured business processes, up-to-date departments, and improved sales performance and customer reach.

Gneuss Kunststofftechnik

Kai Gottwald

Assistant to the Board of Management