Case Study: Netorium GmbH achieves one-third faster case handling and improved customer satisfaction with Sage CRM

Netorium - Customer Case Study

Netorium GmbH is a 20‑person Wiesbaden-based service and sales partner for broadcast hardware and software that relied on Excel to‑do lists and shared email inboxes. This manual approach caused duplicated work, poor case tracking and slow response times as order volumes grew.

Netorium implemented Sage CRM, integrated with its existing Sage Office Line ERP, to centralize customer data, introduce ticketing, custom workflows and escalation rules. The result: cases now take about one‑third less time, service is more effective, customer satisfaction has increased, and the company has gained a stronger service offering and competitive advantage.

Netorium

Peter J. Frantz

Managing Director