Case Study: MCT Telecommunications achieves improved customer care and streamlined operations with Sage CRM

MCT Telecommunications improves customer care with Sage CRM and Sage ERP

MCT Telecommunications, a Rivonia, Johannesburg–based provider of managed copper and fibre network services, needed a CRM that went beyond sales automation to manage multiple operational processes and deliver monitored, transparent workflows across departments, clients and project stakeholders. The company required easy configuration, integration with its Sage ERP and automated routing of actions to ensure consistent customer care and project visibility.

MCT implemented Sage CRM (integrated with Sage ERP) to automate customer care workflows, manage turn‑key fibre builds and monitor maintenance from break detection through re‑characterization. The scalable solution improved information exchange, tracking and efficiency across sales, support and operations, giving MCT end‑to‑end visibility and measurable gains in process control and customer service.

MCT Telecommunications

Masopha Moshoeshoe

Chief Financial Officer