Case Study: Louisiana Economic Development achieves rapid hurricane recovery and improved accountability with Sage CRM

Louisiana Department of Economic Development weathers the storm with Sage CRM

The Louisiana Department of Economic Development (LED), the state agency charged with attracting and supporting business, had outgrown its GoldMine system when hurricanes Katrina and Rita struck, suddenly shifting its mission to large-scale disaster recovery for businesses and employees. Facing an urgent need to manage calls, emails and field updates, LED turned to a Sage Software partner who recommended Sage CRM and helped the agency deploy a solution quickly.

Using a 30‑day trial (and a five‑month free license from Sage during a state spending freeze), LED was logging critical hurricane‑related data within days, tracking hotline contacts, assigning follow‑ups and running reports to allocate resources. The agency consulted on nearly 5,000 business issues, coordinated aid to more than 2,000 companies, organized temporary housing for over 1,000 workers, and improved marketing, project tracking and financial accountability—while planning further integration and mobile deployment.

Louisiana Economic Development

Linda Regira

Director of Policy & Planning