Case Study: Lincoln Waste Solutions achieves 35% growth without adding headcount with Sage CRM

Lincoln Waste Solutions - Customer Case Study

Lincoln Waste Solutions, a Connecticut-based broker in the complex waste solutions supply chain, faced fragmented information and operational strain from managing sales, customer support and vendor relationships across 500 spreadsheets and 200 software programs. The company needed a consolidated, easy-to-use CRM that would integrate sales, accounting and service to automate reporting, improve communication and give a clear view of the business.

They implemented Sage (integrated with Sage 100) for its configurability and smooth data migration, going live in under two months. Sage provided a single source of data and unified reporting, boosting customer service productivity by 40% immediately and enabling 35% volume growth in the first year without adding staff, while delivering real-time insights and simpler access to critical information.

Lincoln Waste Solutions

Jay Lentz

Client Development Executive