Case Study: Lincoln Waste Solutions achieves greater efficiency and growth with Sage CRM

Lincoln Waste Solutions boosts volume 35% and customer service productivity 40% with Sage CRM

Lincoln Waste Solutions, a Connecticut-based waste brokerage firm, struggled with operational inefficiency due to a fragmented system of over 500 spreadsheets and 200 software programs. This made managing their sales pipeline, customer service, and overall business view a major challenge. They needed a robust CRM solution, Sage CRM, to consolidate their data and streamline processes.

The solution implemented by Sage provided a single source of data that integrated sales, customer service, and marketing. In the year after implementation, Lincoln Waste Solutions grew 35% in volume without adding staff and saw a 40% immediate jump in customer service productivity. Sage gave the company real-time insights and detailed reporting that were previously unavailable.

Lincoln Waste Solutions