Case Study: Jamara e. K. achieves faster returns processing with Sage CRM

Jamara processes returns faster with Sage CRM

Jamara e.K., a German wholesale specialist founded in 1973 that ships more than 4,000 radio-controlled models worldwide from its Aichstetten logistics centre, relied on Classic Line ERP but handled product returns manually. That manual process could take up to two weeks, caused frequent customer enquiries, and left Jamara seeking a professional solution to speed up and improve returns handling and customer service.

Jamara implemented Sage CRM integrated with Classic Line on a shared database, using automated ticketing and defined workflows so returns are registered on arrival, processed immediately, and customers receive status updates. The result: handling times fell to a maximum of two days, processes became transparent and efficient, and customer satisfaction increased.

Jamara e. K.

Erich Natterer

Owner