Case Study: The Signature Works achieves streamlined operations and growth with Sage CRM

Integrated Sage solution is key element in The Signature Works growth strategy

The Signature Works Ltd, Ireland’s largest embroiderer and printer based in Bangor, faced growing pains as legacy Sage 50 accounts and GoldMine CRM could no longer cope with rising transaction volumes and an expanding user base. The company needed a more powerful, integrated accounts-and-CRM solution to boost efficiency and maintain high levels of customer service.

Pinnacle implemented an integrated Sage 200 and Sage CRM solution with Spindle for paperless document management, providing two-way synchronization, real‑time customer and order visibility, automated communications and easier reporting. The system gave staff instant access to shared data, improved order tracking and sales conversion monitoring, reduced resource needs, sped up invoicing (improving cash flow) and became central to the company’s growth and management decision-making.

The Signature Works

Malcolm Ditty

Director