Case Study: Horizon Spa & Pool Parts automates 500 orders/day and avoids five hires with Sage CRM

Horizon Spa & Pool Parts makes big splash with Sage Software

Horizon Spa & Pool Parts is a U.S. wholesale supplier of spa and pool parts that processes roughly 500 orders a day. Facing rapid growth and complex workflows—order entry, financials, warehouse management, returns and credit‑card processing—the company needed an automated, integrated system to scale operations without large increases in staff.

Horizon implemented Sage CRM with Sage 300 ERP to automate order entry, web dispatches, wave picking, real‑time inventory, credit‑card processing, timecards and returns workflows. The integration improved accuracy and throughput, halved credit‑card processing time, eliminated the need to hire about five additional shipping/warehouse staff, and enabled the company to handle roughly seven times the business volume it could without the system, supporting steady growth and stronger customer service.

Horizon Spa & Pool Parts

Becky Moore

Controller, Horizon Spa & Pool Parts