Case Study: Everhards GmbH (surgical instruments wholesaler) achieves streamlined customer service and transparent workflows with Sage CRM

Everhards - Customer Case Study

Everhards GmbH, a German specialist in surgical instruments and medical equipment with 11 employees, faced slow, paper-based customer and supplier management that hampered internal communication and claims handling. After automating inventory and finance with Sage Office Line, the company still needed a centralized, digital way to capture interactions, eliminate scattered documents and map specific workflows required by the medical sector.

Implementing Sage CRM in 2008 gave Everhards a single, integrated system that documents every contact, order and claim at a glance, includes a detailed history of communications, and supports tailored workflows and analyses for warranty and claims processing. The result is faster, transparent internal communication, readily available reporting and consistently documented customer interactions that enable Everhards to deliver optimal service.

Everhards

Georg Schorn

Managing Director