Case Study: Deledalle achieves more responsive, targeted customer service with Sage CRM

Deledalle improves customer service with Sage CRM

Deledalle, a French consulting broker specializing in financial risk management for over 90 years, needed to replace a customer relationship system it had used for more than 25 years. The firm sought a modern, secure solution that could handle large volumes of information, improve information transmission and consultant mobility, and meet its technical and functional requirements.

Working with Sage integrator NRC, Deledalle implemented Sage CRM, which enabled fast data migration and secure remote access, easy configuration, and large-volume data storage. As a result, the company can better filter and prioritize information, deliver more responsive and relevant advice, and run more targeted sales and marketing campaigns—saving time and improving the reliability and quality of its customer communications.

Deledalle

Pierre d’Halluin

Head of Development and Communication