Case Study: CTS achieves 20% year-on-year growth and 100% cash flow improvement with Sage CRM

CTS sees 20 per cent year-on-year growth with Sage CRM

CTS, an Irish security-solutions company serving commercial and domestic customers, found its growth constrained by paper-based field processes. With five mobile engineers out on jobs for days at a time, paperwork delays from using Sage Act! were hurting cash flow, productivity and the ability to meet strict regulatory audit requirements.

By implementing a fully customised Sage CRM solution (built by DB Computer Solutions) with electronic forms, tablet-based signature capture and a shared scheduling diary, CTS went paperless and automated service workflows. The changes delivered a 100% improvement in cash flow and productivity, cut annual audit preparation time in half, supported about 20% year‑on‑year growth and enabled scalable expansion, including a new Dublin office.

CTS

Joe Kennedy

General Manager