Case Study: Cellular Solutions boosts customer service and productivity with Sage CRM

Cellular Solutions deploy Sage CRM to fulfill its desire to provide the very best in customer service

Cellular Solutions, a telecommunications provider in the North East of England, experienced a 25% rise in customers and found its legacy system could no longer support the business while preserving service quality. The company needed a CRM that would protect and migrate existing customer data and ensure staff could continue delivering award-winning customer service.

They deployed Sage CRM, migrating records and giving staff company-wide access to service histories, recent communications and sales opportunities. As a result, issues are resolved more quickly, customers feel more valued, productivity has increased, management gains clearer business visibility, and the company has expanded into digital marketing to generate additional leads.

Cellular Solutions

Mike Bowers

Managing Director