Case Study: Capsol achieves superior customer service and increased productivity with Sage CRM

Capsol delivers superior customer service with Sage CRM Cloud

Capsol, a luxury holiday villa and apartment marketing and rental company in Camps Bay, South Africa, experienced rapid growth that outstripped its manual systems and operational structures. After evaluating around 35 CRM and ERP options, Capsol selected Sage CRM with implementation support from AccTech Western Cape to drive key performance indicators, improve lead conversion and support its expanding sales team.

Capsol deployed a hosted Sage CRM cloud solution with automated backups, providing mobile access to customer data, detailed reporting and KPI tracking. The result was better-informed decision making, increased lead-to-revenue conversion, higher staff productivity, lower operational costs and peace of mind from a managed cloud service offered for under R1,000 per month.

Capsol

Philip Meyer

CEO