Case Study: AXONE Group achieves clearer customer visibility and improved sales productivity with Sage CRM

Axone Group gains a better view of customers with Sage CRM

AXONE Group is a Rhône‑Alpes IT service and distribution company founded in 1998 that serves SMEs and SMIs. As the business grew, its in‑house CRM proved inadequate—AXONE needed a single customer database to centralize information, trace sales and service interactions, map client hardware and software assets, and manage contracts and reminders.

The company implemented Sage CRM (integrated with Sage 100) and extended it with Coservit add‑ons to meet industry‑specific needs. The solution delivered clearer visibility into customers and activities, better identification of active vs. inactive accounts, improved targeting and follow‑up, streamlined service‑center operations, faster onboarding, stronger asset and contract management, and measurable gains in sales organization, productivity and responsiveness.

AXONE Group

Nathalie Navarro

Co-manager