Case Study: Asbestways Abatement achieves 40-50% revenue growth and streamlined customer-facing processes with Sage CRM

Asbestways cleans up customer-facing processes with Sage CRM

Asbestways Abatement, a US environmental services firm founded in 1992 that handles asbestos removal, lead paint testing and mold abatement, had relied on manual customer processes and a lone document-management system. By the mid-2000s the company was struggling with siloed records, slow interdepartmental communication and labor-intensive reporting that hindered customer service and scalability.

Asbestways implemented Sage CRM to centralize customer data and automate time‑sensitive workflows—automated client reports, invoice alerts, scheduling notifications and barcode job tracking—so teams could share information and act faster. The change cut manual work, sped collections and improved service, helping the company grow revenues by 40–50% over 12–24 months without significantly increasing headcount; they plan to expand licenses and add web self‑service next.

Asbestways Abatement

Mendy Gorodetsky

President