Case Study: Medshop achieves 50% business growth and three-month ROI with Sage CRM

An integrated Sage solution helps Medshop expand their business by 50%

Medshop is an Australian medical equipment retailer founded in 2005 that grew from a student-run online shop into the country’s largest online distributor and a multi-site business. To diversify its product range and scale up without sacrificing service, Medshop needed a flexible, cost-effective CRM/ERP and warehousing solution to replace QuickBooks and replace manual, sight-based inventory controls.

Medshop implemented an integrated solution—Sage 300 ERP and Sage CRM alongside Accellos warehouse management and the Icinity e-commerce platform—granting inventory transparency, automation and better sales management. The new system delivered ROI within three months, supported a 50% business increase within three to four months, enabled the hiring of eight new staff while maintaining margins and service levels, and boosted productivity across the sales team.

Medshop

Steve Cumper

Founder