Case Study: Pluxee achieves faster, 24/7 customer service with Sabio’s Genesys Cloud transformation

Pluxee boosts automated interactions by 28% with Sabio

Pluxee, a global leader in employee benefits and engagement services, faced the challenge of adapting its customer service to an evolving market. They needed to move away from traditional systems to improve efficiency and user experience. To address this, they partnered with vendor Sabio to migrate to the cloud and adopt the Genesys Cloud omni-channel solution.

The solution implemented by Sabio provided Pluxee with a significant improvement in query speed and efficiency. The results included a 28% uptake of interactions through automated handling and 24/7 service ability. The integration was completed in a record 3.5 months, and Pluxee now plans to further expand its capabilities with Sabio.

Pluxee