Case Study: Dell simplifies learning and boosts self-service for 475,000 with Saba Cloud

Dell - Customer Case Study

Dell, a global technology company, faced a fragmented learning environment with 12 million pages of content spread across multiple systems. Tasked with simplifying its "Educate Dell" strategy for 475,000 employees, partners and customers, Dell needed bite-sized, searchable learning that was available 24/7 on any device to deliver critical information at the moment of need.

Using Saba Cloud, Dell consolidated content into easily searchable, mobile-friendly learning—linking product QR codes to troubleshooting videos so users can "scan, learn, do." The change improved customer service and self-service, sped time to value, delivered powerful time savings, and provided a flexible platform and mobile access that empowers offsite partners and support staff.

Dell