Case Study: Global Medical Device Company accelerates multilingual field service reporting with RWS AI translation

Leveraging AI to Accelerate Multilingual Field Service Reporting

The Global Medical Device Company faced significant challenges with its multilingual field service reporting process. The company relied on a slow and costly external translation vendor for critical equipment reports from hospitals and field personnel, which delayed access to real-time information. The vendor RWS provided a solution using SDL's Neural Machine Translation (NMT) technology.

RWS implemented its SDL NMT solution to translate field reports almost instantly, processing over 2000 words per minute. The system was trained on critical medical equipment terminology to ensure accuracy. This resulted in a dramatic reduction in translation time, providing the customer with immediate, actionable information for faster response times to equipment issues.