Case Study: LEAPMOTOR achieves 40% reduction in aftersales complaints and real-time dealer support with RWS Tridion Docs

LEAPMOTOR drives superior digital content experience

LEAPMOTOR, a Chinese electric vehicle manufacturer, needed a way to deliver up-to-date, multilingual service and owner information to digitally savvy customers and external service centers. Facing complex new-energy vehicle functionality, government disclosure requirements, shorter development cycles and outdated publishing tools, the company had to speed time-to-market for technical content, support remote dealer troubleshooting, and prepare for global expansion.

LEAPMOTOR implemented RWS Tridion Docs (with industry-tailored workflows and front-end releases) to manage DITA-structured content and publish PDFs, HTML5 and Apps, integrated with its dealer management system for real-time parts and service queries. The system supported a major vehicle launch, published full service and owner documentation, enabled remote technical guidance, improved repair speed and parts management, and cut aftersales consultations and customer complaints by 40%, while positioning the company for multilingual, global growth.

LEAPMOTOR

Jesse Zhou

Senior Manager of After-Sales Service