RWS
271 Case Studies
Case Study: JLR Jaguar Land Rover improves multilingual technical training with RWS interpretation services
A RWS Case Study
JLR Jaguar Land Rover boosts technician training engagement and TOPIx understanding with RWS
RWS provided interpretation services to support JLR Jaguar Land Rover's technical training for its European dealers and partners. The challenge was to accurately convey nuanced technical content, including details about the TOPIx online portal, during training sessions held in multiple local languages to ensure proper understanding and engagement.
The solution involved deploying subject-matter expert interpreters for both in-person and virtual sessions to facilitate two-way communication. As a result of RWS's services, technicians gained a deeper understanding of TOPIx and provided valuable feedback, leading to improved technical response, service outcomes, and customer satisfaction, with follow-up engagements planned.
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