Case Study: Informatica achieves faster time to global markets and eliminates desktop publishing costs with RWS (SDL Knowledge Center)

Informatica Improves Time to Global Markets with SDL Knowledge Center

Informatica, a leader in enterprise data integration software, faced slow, book-based documentation and costly localization processes that delayed product releases to global markets. The documentation team needed to shorten time to market, support simultaneous shipping in multiple languages, and reduce desktop publishing and translation overhead while managing a large multilingual content lifecycle.

By moving to structured authoring with DITA and implementing SDL Knowledge Center (alongside SDL WorldServer and XMetaL), Informatica eliminated desktop publishing bottlenecks, improved content reuse and translation efficiency, and achieved a measurable ROI in seven months. The team produced 10,000 pages and delivered a SimShip of English and Portuguese documentation, cutting publishing costs (reported savings of roughly $40–50K per project and about $6 per page on large runs) while accelerating global time to market.

Informatica

Martin Levy

Director of R&D Globalization