Case Study: Waters achieves streamlined publication processes and 60% content reuse with RWS’s SDL Knowledge Center

Helping Waters Corporation Streamline Publication Processes and Boost Content Reuse

Waters Corporation, a global leader in analytical technologies headquartered in Milford, MA, faced mounting challenges producing thousands of pages of technical documentation across multiple authoring tools and workflows. Disparate systems led to content duplication, version-control issues, inconsistent wording across reviewers, heavy manual formatting, and slow, costly localization for as many as 16 languages — all risks in a highly regulated industry that demands consistent, compliant publications.

Waters adopted SDL Knowledge Center and a DITA-based XML authoring approach to centralize content as reusable topics, separate formatting from writing, and enforce workflow gates. The change streamlined processes, improved review transparency, expedited translation, cut layout and publication costs, and enabled up to 60% content reuse — accelerating time-to-market and laying the foundation for enterprise-wide content management.

Waters

Joshua Steen

Principal Technical Writer and Tools Specialist