Case Study: Hach achieves faster global market entry and reduced localization effort and costs with RWS

Hach Moves Into Global Markets Faster While Reducing Effort and Costs

Hach Company, a global manufacturer of analytical instruments for water quality testing, faced a growing documentation bottleneck: its small technical publications team had to produce complex, accurate manuals for thousands of products in 27 languages and support a dual-brand strategy as product releases and markets expanded, creating executive pressure and delays in the release cycle.

Hach implemented SDL WorldServer to streamline localization and DITA plus SDL Knowledge Center for structured content and component management. This eliminated costly desktop publishing, enabled push‑button multi‑brand, multilingual publishing, and delivered rapid ROI (including $260K savings in year one). Results: translation cycles dropped from ~3 months to 15–30 days, translation costs fell ~60%, translation time cut ~40%, backlog shrank to 2–3 weeks, publishing time fell from >10 days to minutes, and team morale improved significantly.

Hach

Emily Mydlowski

Technical Publications Manager