Case Study: IMES DEXIS boosts online orders to 25% and makes product search 16x faster with RWS (formerly SDL)

Faster, Simpler Search and Navigation of a Million Products

IMES DEXIS is a Belgium-based B2B industrial distributor serving factories across Belgium and the Netherlands with over a million products. The company struggled with a slow, Oracle-hosted search platform that frequently crashed, returned inaccurate results, offered limited functionality and prevented tailored product catalogs — leaving only about 4% of orders placed online and placing heavy strain on sales and support teams.

After selecting SDL eCommerce Optimization for its faster, simpler interface and analytics/language capabilities, IMES DEXIS integrated the solution with its internal tools to improve catalog organization, search and navigation. Search speeds increased up to 16x, online orders rose from 4% to 25% of sales, the order process was streamlined (cutting transaction times and costs), and the company gained the ability to personalize recommendations and strengthen its customer experience and brand.

Imes Dexis

Tom Van de Walle

ICT Director