Case Study: Cisco cuts localization costs 30% and speeds time-to-market with RWS (formerly SDL)

Cut Spiraling Costs and Improve Quality

Cisco Systems, a global leader in networking equipment, faced rapidly growing volumes of products, technical documentation and web content to localize—reaching hundreds of thousands of pages annually in markets like Japan. Decentralized ordering, duplicated work across divisions and inconsistent terminology had driven spiraling costs, slow publication cycles and quality issues that threatened time-to-market and partner satisfaction.

Cisco partnered with SDL to reengineer its localization business processes, centralize translation memories and terminology, prioritize content and integrate product testing into localization workflows. The overhaul eliminated duplication, sped up publishing and improved translation quality—delivering about a 30% reduction in localization costs, faster time-to-market, fewer customer queries and significantly increased productivity and partner readiness.

Cisco

Ichiro Onishi

Senior Manager