Case Study: CommScope achieves a unified global CMS and 60% hosting cost savings with RWS

CommScope establishes a single content management system for all its technical publications teams

CommScope, a global communications-technology company that designs and supports network infrastructure, faced fragmented technical documentation after many acquisitions. Multiple teams were using different tools and processes, driving up content-management costs, creating version-control problems and wasting effort—so the company needed a single, scalable enterprise CMS to unify its technical publications.

CommScope chose Tridion Docs as a centralized CCMS—valued for vendor hosting, strong version control (Baselining and GUIDs) and an intuitive Collective Spaces UI for non-technical users. The system was rolled out in one month, enabling easier collaboration, a 60% reduction in hosting costs for the RUCKUS team and about 20% content reuse per quarter, while laying the groundwork for a unified content model and improved content experiences.

Commscope

Ryan Shubert

Technical Publications Manager