Case Study: California Casualty improves document management and employee productivity with RWS Tridion Docs

California Casualty reduces 35,000 documents by 81% with RWS

California Casualty, an insurer serving affinity groups, faced a significant document management challenge after rapid expansion. Their legacy system made it difficult for staff to find accurate information, with employees spending up to an hour daily searching. The company engaged RWS to implement an efficient solution using Tridion Docs.

RWS implemented its Tridion Docs component content management system, establishing a single source of truth. This solution reduced the document count from 35,000 to 6,500, an 81% reduction. Information findability improved by 75%, navigation quality improved by 57%, and employee productivity increased significantly as staff saved time previously spent searching.

California Casualty