Case Study: Alibaba achieves faster, more efficient global IP renewals with RWS

Alibaba improves monthly efficiency by 10-15% with RWS

Alibaba Group sought to streamline the management of its vast global patent portfolio, as growing volumes and complex legal entity structures created inefficiencies and risk. Their previous supplier lacked local Chinese support and flexible workflows. They partnered with RWS for IP renewals services to address these challenges.

RWS provided dedicated local support in China and customized renewals workflows, enabling faster communication and flexible billing. This resulted in a 10-15% improvement in monthly efficiency, significantly reduced emails and calls, and faster handling of urgent cases. The vendor's solution built greater internal confidence at Alibaba.

Alibaba