Case Study: City of Pittsfield achieves reduced paperwork and improved shop productivity with RTA

RTA Helps Fleet Maintenance Manager Reduce Paperwork and Improve Shop Productivity

The City of Pittsfield Department of Public Services fleet shop, led by Fleet Manager Jeff Howes, manages 240 vehicles across seven service bays and was burdened by mountains of handwritten work orders that slowed operations and compromised data accuracy. Jeff needed a faster, more reliable system that wouldn’t require lengthy implementation or heavy IT customization.

They selected RTA fleet management software for its fast training and straightforward data migration; within days technicians were creating electronic work orders, logging notes, viewing vehicle history, and ordering parts. The switch eliminated much of the paperwork, improved workflow visibility and scheduling, sped diagnosis and repairs, produced insurance savings, and set the shop on a path to a fully paperless, web-based operation with measurable productivity gains.

City of Pittsfield

Jeff Howes

Fleet Manager