Case Study: SXSW scales volunteer operations with Rosterfy

South by Southwest scales to 2,000 volunteers with Rosterfy

South by Southwest (SXSW) faced the challenge of rebuilding and scaling its volunteer program post-pandemic. The major festival needed to replace manual, time-consuming processes for recruiting, scheduling, training, and managing a large, dispersed volunteer workforce. To address this, SXSW implemented the volunteer management software from Rosterfy.

Using Rosterfy’s platform for scheduling, automated agreements, and tracking, SXSW streamlined its operations. The solution enabled the program to grow to 2,000 active volunteers while achieving a 90% manager retention rate. The implementation drastically reduced administrative burden, condensing a task that once required a full-time staff equivalent into just 10 hours of part-time oversight per week.

South by Southwest (sxsw)