Case Study: Riley Hotel Group achieves streamlined hotel operations with roommaster PMS

Riley Hotel Group scales 17 hotels with roommaster PMS

The Riley Hotel Group, a top hotel management company, faced significant operational challenges during the COVID-19 pandemic as they adapted to social distancing and remote work policies. They turned to roommaster and its property management software to help maintain their exceptional service standards across all properties.

roommaster provided a seamless and user-friendly property management system, including its booking engine integration which helped convert more direct bookings. The intuitive dashboard and detailed reporting were highly valued. The vendor's exceptional and proactive support, especially during the pandemic, was crucial. This partnership allowed Riley Hotel Group to efficiently manage daily operations and deliver personalized guest experiences across their entire portfolio.

Riley Hotel Group