Case Study: Plim Plaza achieves operational efficiency with roommaster

Plim Plaza streamlines hotel operations for 20 years with roommaster

Plim Plaza, a premier boardwalk hotel in Ocean City, Maryland, needed a property management system (PMS) that was user-friendly and efficient to operate in its high-demand, competitive market. The challenge was to manage complex operations and high guest turnover with minimal training for staff while maintaining exceptional service. The hotel partnered with roommaster to find a solution.

roommaster provided an intuitive and seamless PMS that served as a one-stop shop for check-ins, check-outs, payments, and rate management. The solution included unified channel management for OTAs, real-time dashboard intelligence, and responsive support. As a result, staff training was simplified, operational efficiency was maximized, and the general manager gained mobile accessibility for better oversight. roommaster's implementation provided a competitive advantage through operational excellence, leading to enhanced guest service over their 20-year partnership.

Plim Plaza