Case Study: Pelican Bay Resort achieves disaster-ready cloud operations with roommaster Cloud PMS

Pelican Bay Resorts resolves 99% of support issues faster with roommaster Cloud PMS

Pelican Bay Resort, a family-run resort in Texas, faced significant challenges with its outdated on-premise property management system, including no online booking presence and vulnerability to data loss, especially after Hurricane Harvey forced an evacuation and damaged the property. The owners, already using the roommaster PMS, recognized the critical need to protect their business data and operations from future disasters.

To address this, they migrated to roommaster's cloud-based PMS solution. This move, combined with previously implemented roommaster modules like their booking engine and payments system, eliminated their worries about software updates and data vulnerability. The solution provided remote access for management and integrated a channel manager, which simplified rate management across platforms, boosted occupancy by connecting to OTAs, and saved money on third-party booking fees. roommaster's dedicated support team was also highlighted as a key benefit in ensuring smooth operations.

Pelican Bay Resorts