Case Study: Pelican Bay Resorts achieves disaster-resilient, cloud-based operations and online bookings with roomMaster cloud PMS

Pelican Bay Resort is prepared for any natural disaster with InnQuest roomMaster cloud PMS

Pelican Bay Resorts, a family-run coastal property in Rockport‑Fulton, TX, faced a lack of online presence and vulnerable on‑premise records that were exposed when Hurricane Harvey forced evacuation and months of off‑site rebuilding. To modernize operations and protect critical data, they partnered with roommaster and adopted the roomMaster cloud PMS along with WebBook online booking and integrated payments.

roommaster migrated Pelican Bay Resorts to roomMaster Cloud, added the WebBook booking module, integrated payments and the Stayfull channel manager, enabling remote management during the rebuild, automatic software updates, and direct connections to OTAs. The changes protected business data, simplified rate management, reduced third‑party booking fees, helped boost occupancy through channel distribution, and delivered fast remote support (resolving issues about 99% of the time).

Pelican Bay Resorts

Jessee Pilgrim

Co-Owner